Shipping

Our shipping process is as smooth as butter on a hot pancake.

Here's what you need to know:

  • We ship all orders from our warehouse within 3 business days.
  • For standard international shipping, expect your package to arrive in 4-12 business days. (+ 1-3 days for processing)
  • US residents, We ship your orders through the trusty US Postal Service.
  • Sometimes, pesky customs and other regulations might cause a slight delay, but rest assured, we're on top of it.
  • If your order takes longer than 20 business days to arrive, let us know, and we'll do our best to sort things out. However, please note that shipping delays beyond our control won't qualify for a refund.

Tracking your order

Once your order is on its way, we'll send you a confirmation email (and maybe a text too, if you shared your mobile number). Inside, you'll find a tracking ID and a special link. Just visit our Tracking Page and give it 1 to 3 working days to work its magic. 


Wrong address disclaimer:

We understand that mistakes happen and we're here to help! While we work our magic to process and ship your orders at lightning speed, we kindly request that you double-check the shipping address you provide to avoid delivery delays. 

But hey, don't fret if you realize a boo-boo has been made. We've got your back! If you believe the shipping address you entered is incorrect, please reach out to us right away at luxuralshop@gmail.com. We'll be ready and waiting to assist you and ensure your goodies find their way to the correct destination.

What is processing time?
It's the time it takes for us to get your order ready for shipping. We want to make sure everything is perfect before it leaves our hands. We carefully check each item for quality, like the materials, seams, and other details, to make sure you'll be happy with your purchase.

The total processing time vary depending on the item's complexity and size. On average, it takes around 3 business days, but it can be a bit more if some items are in high demand.
We're sorry if this means you have to wait a bit longer, but we promise it's worth it. We appreciate your patience, and we'll do our best to get your order to you as quickly as possible. 

Signed The Luxural™ Team XOXO